Privacy Policy

Privacy Policy

Last Updated: [2024/12/26]

Thank you for choosing Antreas (“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website or use our services. By using or accessing our site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Place an order
• Subscribe to our newsletter
• Contact us via email or through our customer service channels

This information may include your name, email address, billing address, shipping address, phone number, and payment details.

1.2 Non-Personal Information

We also collect non-personal information relating to your use of our website. This may include:

• Device information (e.g., IP address, browser type, operating system)
• Pages visited and time spent on each page
• Links clicked
• Referring website URLs

1.3 Cookies

We use cookies and similar tracking technologies (collectively, “cookies”) to collect information about how you use our site. Cookies help us provide a better user experience, analyze site performance, and support our marketing efforts. You can configure your browser settings to refuse some or all cookies or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of our website may become inaccessible or may not function properly.

2. How We Use Your Information

We use the information we collect for the following purposes:

1. Order Processing: To process and fulfill your orders, including shipping, returns, and refunds.
2. Customer Support: To provide customer service and support, address your inquiries, and respond to your requests.
3. Marketing and Promotions: To send you promotional emails, newsletters, and advertisements about our products, services, and special offers that we believe may be of interest to you. We may also use cookies for retargeting and interest-based advertising.
4. Analytics and Improvements: To analyze how users interact with our website, improve our services, and personalize your experience.
5. Legal Compliance: To comply with applicable laws, regulations, or legal obligations and protect our legal rights.

3. Sharing and Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your personal information with the following categories of recipients:

1. Service Providers: Third-party service providers who help us operate our business (e.g., payment processors, shipping partners, marketing agencies, website analytics providers). These service providers are authorized to use your personal information only to perform services on our behalf.
2. Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction.
3. Legal and Compliance: If required by law or in response to valid requests by public authorities (e.g., court orders), or when we believe disclosure is necessary to protect our rights, enforce our policies, or respond to claims.

4. International Data Transfers

Our primary shipping destinations are the United States and Canada. If you are accessing our website from outside these regions, please note that your information may be transferred to, processed, and stored in jurisdictions that may have different privacy laws than your country of residence. We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy.

5. Data Retention

We will retain your personal information only for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will take reasonable steps to either delete it or de-identify it.

6. Security Measures

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no transmission of data over the internet or electronic storage system can be guaranteed to be 100% secure. Therefore, we cannot ensure or warrant the absolute security of any information you transmit to us.

7. Your Choices and Rights

7.1 Marketing Communications

You may opt out of receiving marketing emails from us by clicking the “unsubscribe” link in any email, updating your account preferences, or contacting us directly. Even after you opt out of receiving marketing communications, we may still send you transactional messages (e.g., order updates, shipping confirmations).

7.2 Cookies

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse certain cookies or to prompt you before accepting them. If you choose to disable cookies, some features of our website may not function properly.

7.3 Access, Correction, and Deletion

Depending on the laws of your jurisdiction, you may have the right to request access to, correct, or delete the personal information we have about you. If you would like to exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.

8. Children’s Privacy

Our website and services are not directed to individuals under the age of 13 (or other minimum age as required by local law), and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us so we can delete the information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we post changes, we will revise the “Last Updated” date at the top of this Policy. If the changes are significant, we may provide more prominent notice (e.g., by adding a statement on our homepage or sending you an email notification). We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Antreas
Email: [[email protected]]

We will do our best to respond to your inquiry in a timely manner and address any concerns you may have.

Thank you for trusting Antreas with your personal information. We are committed to protecting your privacy and providing a safe and enjoyable shopping experience.